Our Policies

Quotes & Bookings

All quotes provided by Aura Property Maintenance are free and obligation-free. A quote is based on the information you provide us; the final price may be adjusted if the property's size or condition differs materially from what was described. A booking is confirmed once we've agreed on a date, time, and scope of work.

Cancellations & Rescheduling

We understand plans change. [Confirm your notice period here — e.g. "We ask for at least 24–48 hours' notice to cancel or reschedule a booking. Cancellations made with less notice may incur a fee of [amount/percentage]."]

Access to Your Property

Arrangements for access (keys, codes, or being present) are confirmed at the time of booking. Please let us know in advance if there are pets, alarm systems, or specific access instructions we should be aware of.

Our Approach to Quality

We aim to get every job right the first time. [Confirm your satisfaction policy here — e.g. "If you're not satisfied with any part of a clean, let us know within 24 hours and we'll return to address it at no extra charge."]

Insurance

Aura Property Maintenance is fully insured. [Add your insurance provider/policy type here if you'd like to state it specifically, e.g. public liability cover amount.]

What We Collect

When you request a quote, make a booking, or contact us, we may collect your name, email address, phone number, property address, and details about the service you're enquiring about.

How We Use It

• To respond to quote requests and enquiries
• To schedule and deliver the services you book
• To communicate with you about your booking
• To improve our service (e.g. understanding which areas we service most)

We do not sell your personal information to third parties.

How We Protect It

We take reasonable steps to protect the personal information we hold from misuse, loss, and unauthorised access. [Confirm any specific tools/practices you use, e.g. a particular booking or CRM system, if relevant.]

Your Rights

Aura Property Maintenance aims to handle personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth). You can ask us what personal information we hold about you, and request that it be corrected or deleted, by contacting us using the details below.

Contact Us About Privacy

Questions about this policy can be sent to info@aurapropertymaintenance.com.au.

Acceptance of Terms

By requesting a quote or booking a service with Aura Property Maintenance (ABN 11 229 001 357), you agree to these terms and conditions.

Payment

[Confirm your payment terms here — e.g. "Payment is due on completion of the service, via [bank transfer / card / etc.]. Invoices for commercial or recurring clients are payable within [X] days."]

Our Liability

We take reasonable care in performing our services. To the extent permitted by law, our liability for any loss or damage is limited to re-performing the service or refunding the amount paid for it. Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law that cannot lawfully be excluded.

Changes to These Terms

We may update these terms from time to time. The version published on this page at the time of your booking applies.

Governing Law

These terms are governed by the laws of Victoria, Australia.